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Shipping


FREE Ground Shipping

 

All RETAIL orders that total $99 or more prior to tax and after the application of discounts, coupons, and gift certificates will qualify for FREE ground shipping in the continental United States.  Wholesale customers and oversized items are not included.

 

 

We use USPS or UPS Ground as our standard shipping method. USPS Priority Mail shipments are usually shipped within 3-4 business days. Please keep in mind that these shipping times are estimates and are calculated from the time the shipment leaves our warehouse. Shipping times will vary depending on your shipping method, location and the availability of products in your order. We do not ship on weekends or holidays.

 

 

Express Shipping Options

 

UPS 2nd Day Air and Next Day Air Saver options are available during checkout.

Rates may or may not include our own handling fees associated with certain products or certain shipping destinations. Delivery estimates are calculated on business days and do not include weekends or holidays. Our shipping cutoff is 1:00 PM PST Monday – Friday. Orders placed after our shipping cutoff time typically ship the following business day provided the items are in stock.

 

Canadian Shipping Options

 

UPS Standard and USPS Mail are available for orders shipping to Canada. You will be responsible for any and all duties, taxes and other charges that may be applied by customs. We have no way of knowing what, if any, duties, taxes or other charges that may be applied.

 

 

 

Returns, Replacements & Warranty

 

100% Guarantee

 

Wedding Band Universe absolutely stands behind the value and quality of all its jewelry. If for any reason you are not completely satisfied with your jewelry purchase, you may return it in its original condition within 30 days for a full refund!

 

 

 Returns

You can return your purchase to us within 30 days of the date you received the item, in its original condition. For returns of items purchased after 30 days but within 60 days, we will issue a refund, minus a 15% restocking fee, of your purchase price, excluding delivery and postage charges paid.

 

You must notify us within 15 days by e-mail if you intend to return an item for any reason. If you are returning an item because of a problem with the goods then you must notify us at the time of your intent to return, and those cases we will gladly exchange your item or give you a refund of your full purchases price and shipping. Please do not return an item until you have obtained a return authorization number (RMA) from us so that your return can be tracked and inspected.

 

If you do not give notice within 15 days, the goods will be deemed to have been delivered in the quantities shown in the delivery documents and you shall not be entitled and will irrevocably and unconditionally waive any right to reject the goods or claim any damages whatsoever for short delivery however caused.

Refunds will only be made on the credit or debit card that was originally used to complete the transaction within 30 days.

 

Replacements

Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, the cost of return will be met by you. However once inspection has confirmed the registered fault from you we will refund the delivery.

All the items on our website carry a 2 year warranty, which covers any defects.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

 

2 Year Full Warranty

WeddingBandUniverse.com offers a 2 year full warranty on all its products which covers any defects in materials and workmanship. If any of our products become defective during the warranty period or if faulty workmanship has occurred, you can send back the item and it will be replaced free of charge. If your diamond is chipped, broken or lost, from its original setting, we will replace the diamond at no charge to you.

How Long Coverage lasts
The warranty is available for 2 years from the date of purchase.

What is not covered?
This warranty does not cover normal wear and tear, scratches, dents, or damage or discoloration caused by abuse, misuse or exposure to chemicals.